Efforts to prevent the spread of new coronavirus infection

Thank you for your continued support of Altitude Hakuba.

In order to prevent the spread of the new coronavirus (COVID-19) , the hotel has reviewed its response policy , taking into consideration the health and safety of customers and staff, and the following preventive measures for the spread of infection. We will carry it out.

Initiatives at the entire hotel

In addition to the entrance and the front, we have installed disinfectant solutions for hands and fingers.

We appreciate your cooperation in hand disinfection.

Objects and places that are frequently contacted by many people should be wiped off periodically with a disinfectant.

I am disinfecting.

The parts of the guest room that are touched by customers are wiped and disinfected with a disinfectant when cleaning the guest room.

Ventilation will be carried out as appropriate in areas where ventilation is possible within the facility.

Employees thoroughly wear masks, wash hands, gargle, and disinfect hands with antiseptic solution.

We will check the temperature and health status (whether there is fever, vomiting, diarrhea, etc.) at the time of coming to the office and complete the checklist.

If you have a fever of 37.3°C or higher or a cold symptom such as a cough, or if you have any concerns about your physical condition, we will endeavor to maintain your health by waiting at home.

Request to customers

All guests staying at the time of check-in are requested to check the temperature and verify their identities after taking infection prevention measures such as avoiding face-to-face contact .

If we have a fever or a cold symptom , we will check the physical condition of the traveler such as temperature measurement, and if there is a fever or a cold , we will consult with the nearest public health center , including on weekends, and take appropriate measures.

At that time, if you have a cold, such as a fever or a cough, we ask you to take a thermometer, ask for detailed information such as when you became sick, and depending on the case, use the accommodation and facilities inside the hotel. It is to have refused it might just hurt.

In such a case, we will try to respond promptly, such as by notifying the hospital .

If you have a mask, please wear it properly and cover your mouth and nose securely. If you do not have a mask, please follow cough etiquette, such as " cover your nose and mouth with a tissue" or " cover your sleeves or jacket when it's too early".

The guest rooms are structured so that the windows can be opened and closed. Please be careful of falling and ventilate if necessary.

Please help us to improve your immunity in this season when the fresh green is dazzling . All the staff are waiting for you.


Hakuba's Premier Self Contained Accommodation both winter and summer for the perfect ski holiday or mountain retreat.

Recently renovated, Altitude Hakuba features two of the highest grade apartments available in the Hakuba Valley. These stylishly designed, spacious and beautifully furnished four bedroom apartments comfortably sleep up to 9 people in each.

Both apartments have modern western interiors with hydronic floor heating throughout and are well equipped with services including high speed unlimited internet, Apple TV & Netflix, full kitchen and laundry facilities.

On this site you can learn more about the Apartments, the Hakuba Ski Area, the Ski Resorts in the area, view our Photo Gallery and Get in Touch with us.